Livelet

Livelet is the interface used by your customer to get in touch with the operator

The Livelet program manages customer Web communication with the operator: it is activated from a browser and is completely automatic.

The program is activated by clicking on a link in a Web page or in an e-mail; depending on the technology used, a Java applet or ActiveX control is launched.

The program connects to the first available operator and starts a chat session.

According to communication needs, the operator can activate one of the following support functions:

• Text Chat
• Remote Assistance
• Remote Demo
• Web Form
• Call-me-Back
• Audio chat
• Video chat
• Skype calls

Language of customer and skill-based routing
Livelet was created as a multilingual and multi-product program; for companies that need a more structured service, different attributes can be inserted for different links so that language or skill-based routing can be implemented according to the specific skills of the operator groups.

Reserved access and customer recognition
Livecare can be used to create sophisticated access systems and monitor flows in order to calculate the calls made.

The individual Web services can be configured with the request for a company configurable login/password and in this way, Livecare offers a billing service that calculates the number of assistance sessions.