LiveOperator

LiveOperator is the operator interface for all Livecare Support functions.

It's a Windows program that is installed on the operator's PC or on a personal USB memory key.

The operator executes the program and connects to Livecare Servers. When a customer calls to ask for support:

• Operator generates a new session code. The session code is a 6 digit number.
• Tells it to the customer showing him how to use it (open www.livecare.it and put the code in the appropriate input box)
• Customer starts a Chat session with the operator and begins support.

The right tool to assist your customers
The operator manages the help desk session providing :

• Support: Remote assistance, file transfer
• Information: Remote Demo and document pushing of public documents (CallFlow)
• Synchronous communication: text chat, Audio IP, Video IP, Skype, Mail

Integrated CRM
LiveOperator can be used with Contact Manager, the Livecare Trouble Ticketing system.

When a customer chat session starts, LiveOperator automatically opens the customer detail to let you see the information you stored in the Contact Manager user database.
A new ticket may be created, closed or reopened depending on the what the problem requires.

An administrator may monitor the operator's activity and the customer requests.