Offer

Your evaluation process of Livecare Support starts with a free trial of the solutions.
While you try the product, you will be contacted by email or phone for a satisfaction feedback.

Livecare Support license counts the concurrent sessions and expires in one year. The operator can be anywhere in internet and he will use a Livecare license only when is connected to the server.

The LiveOperator program and the LiveLet program are free and it's possibile to install or execute them without any licence.

Livecare Support Versions	Professional		Multimedia
	Standard	Plus	Standard	Plus
Updates/Upgrades and Releases Updates are included for the entire duration of the contract
Customer Support Priority telephone and mail support is included for the entire duration of the license.
Firewall and Proxy compliance
All-in-One Remote Assistance, Remote Demo for training one-to-one and one-to many by internet, Remote View.
Modules
Text Chat Text chat is used to help customers visiting your web site. Text and document pushing is available.
Remote Assistance With remote Assistance, operators can take control of the remote PC. The operator views the client's desktop and gain control of the keyboard and mouse. The customer can take back the control just pressing a button. The communication is secure.
Remote Demo With remote demo you can make presentation and training by internet.
File Transfer To transfer files and folders between operator and customer computer. The transfer is compressed.
Audio chat & Video chat Delivering audio and video via internet. An headphone set and a webcam are required.
Contact Manager Light The Contact Manager Light is an integrated Trouble Ticketing System. The operator keep track on requests. With this version, you can only write an customer details (Firstname, Lastname, Company, Email, Phone), and the ticket details (Object, Description).
Contact Manager Standard Contact Manager Standard is a powerful integrated TTS. It's fully customizable and let to configure Companies, Customers, Inventory and Tickets. A workflow system and a calendar let to the operator to assign tasks and keep track the problems. It's a multichannel tool.
Internet Agent Take the control of unattendant PCs. 5 Internet Agent are included in the licence.
Administration Using a Web Browser is possibile to configure the service and to consult the statistics.
Reports
License
Number of computers where software can be installed You can install the LiveOperator on as many computers as you like.	Unlimited	Unlimited	Unlimited	Unlimited
Number of concurrent sessions The license counts the number of connected operators.	1	1	1	1
Connected users license This license let you to connect any number of operators. The system will count only the connected customers (concurrent sessions).
Technical issues
LiveLet customizable with company logo
Server Operative System
LiveOperator on USB key