The integrated Contact Center solution
Livecare Contact is a Contact Manager integrated solution offering combined Inbound and Outbound Call Center solutions that by using an Asterisk™ switchboard can be digitally connected to any existing switchboard or can be complemented by a conventional company telephone extension configuration.
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The remote assistance solution
Livecare Support is a Contact Manager integrated solution offering Remote Assistance, Demos and Remote Access to PC combined solutions. By using our trouble ticketing application, it can be connected to ERP and management systems and measure and add value to customer support activities.
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Contact Manager, the integrated CRM system
Contact Manager is a key feature of the Livecare suite and can be used with any Internet connection via a Web browser. It allows complete management of customer master files and customer relations using a trouble-ticketing based operating logic.
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Can also be activated in ASP mode
Livecare Contact is intended to be used by SMEs in various markets such as Industry, Health, Tourism, Social Welfare, Utilities, Transport, Insurance with activation of the service also in ASP mode.
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Case histories
“Livecare Contact, integrated with Contact Manager, allowed us to organise our telephone traffic in the best possible way and combine commercial activities that put the customer at the center of attention, at all levels of our bank”
Dr. Massimo Tarter
Manager of C.R. Levico Terme
“Having cut down assistance session times by 50% thanks to Livecare Support was fundamental for us considering that Italsoft handles approximately 22,000 calls a year”
Dr. Andrea Brigo
Administrator of Italsoft
“Livecare Support is not simply a well-packaged product but also a complete solution for the Contact Center applicable to small and large businesses alike”
Dr. Cristiano Orsini
Head of Customer Services at ESA Software
“We were interested in Livecare and Click to Talk because we are increasingly receptive to changes in the methods of communication with our clientele, especially from abroad”
Dr. Giuseppe Bormolini
Head APT services
“With Livecare Contact we have achieved a 20% saving on normal running costs of telephone survey activities and improved efficiency while saving on costs”
Dr. Tommaso Pronunzio
Managing Director Ales Market Research
“With Livecare Contact, we offer multi-channel assistance and shared ticket management; today, more than 30% of problems are solved over the phone also with remote assistance”
Ing. Fulvio Nicoli
ICT Manager of Prima Industrie
