Founded in 1996, Icona is a private company built on passion and professionalism.
We work with companies across all sectors as a partner capable of providing software solutions to improve customer support. Our software is highly user-friendly, productive and efficient, and allows companies to optimise their support and remote access activities, support request tracking and Help Desk and ticket management organisation.
All in the cloud
to improve efficiency, reduce costs and be simple and usable across all markets.
All configurabile
meaning that it can be adapted to various company processes and the methods of each business.
All integrabile
with Icona products, the main pieces of software and with company CRM and ERP systems.
Multi-channel
tickets
Support sessions launched
and remote access sessions
Remote video
support
The importance of the customer
Make your customer happy.
Icona's vision has always been focused on this. The constant growth of our customer portfolio has enabled us to continue to develop and update our solutions, to develop bespoke functionality for our customers and yours.
Our ClientsOur team
We have put together a team of people with various skills and professional backgrounds, who are at your service.
Francesco Riglietti
Product Manager
Eva Licitra
Sales Manager
Martina Porro
Sales Executive
